This Web Hosting Agreement is between 1Only Host and the person/persons who use our web hosting and domain service. Please read carefully to ensure you understand our terms before purchasing any of our products or services. 1Only Host, 5-9-1101 , Chapal Road , Beside Sujatha Degree College, Chapel Rd, Abids, Hyderabad, Telangana 500001
Customer Agreement
1Only Host provides cPanel hosting, Windows hosting, email services, domain registration, reseller hosting, VPS hosting, Cloud hosting, and dedicated servers. All customers must agree to the terms and conditions stated before signing up for any hosting plans or services offered by 1Only Host. You agree to use only licensed and legal third-party software in connection with your use of our services. 1Only Host reserves the right to suspend or cancel a customer’s access to any or all services provided at any time, or when 1Only Host determines that the account has been inappropriately used.
Content
1Only Host reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any applicable law or regulation is prohibited.
The activities listed below are meant to provide you with examples of activities and content that are strictly prohibited:
Topsites, Ponzi or pyramid schemes, prime bank programs, bank debentures/bank debenture trading programs, cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, using disk space as secondary storage, sales of illegal pharmaceuticals, drugs, explosives, anonymous or bulk SMS gateways, malware, warez, phishing materials, lottery, gambling, illegal downloads, pirated software distributions, escrow, high yield investment programs, adult thumbnail galleries/banner exchanges, streaming or broadcasting of live copyrighted events. Websites promoting illegal activities or linking to other websites that promote illegal activities.
Website content that promotes or advocates human trafficking in any way, shape, or form as determined by 1Only Host’s sole discretion, sites that promote prostitution, or escort services.
Any website found to host child pornography, link to child pornography, or exploitative content will be suspended immediately without notice or warning.
Adult materials – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of 1Only Host.
Embedding or uploading audio/video/high-resolution images on a website or linking to other websites that promote audio/video/high-resolution images.
Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.
Warez – This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, and encrypting of any of the above. It also includes any sites which provide “links to” or “how-to” information about such material.
Games – We strictly do not allow hosting any kind of games on our servers. Your hosting account would be immediately terminated if we found any gaming-related stuff in your hosting account.
IRC Hosts – Hosting an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts found to be connecting to or part of these networks will be immediately removed from our network without notice. The server would not be reconnected to the network until such time that you agree to completely remove any and all traces of the IRC server and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination.
1Only Host reserves the right to deem any other content or literature as “prohibited” if found to be indecent, rude, hate content & generally unacceptable.
In compliance with the DMCA act, 1Only Host has adopted procedures for parties who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to abuse@1onlyhost.com.
Abuse Of Resources
• Any attempts to compromise or actual compromise of a network device belonging to 1Only Host or any other company, individual, or entity are strictly prohibited. This includes port scanning, IP range scanners, and vulnerability scanning. All infractions or suspected infractions will be thoroughly investigated and may result in immediate termination of service.
• Denial of Service (DOS) attacks directed at 1Only Host, or any attempts to launch such attacks from our servers, are strictly prohibited. All infractions or suspected infractions will be vigorously investigated and may result in immediate termination of service.
• Hosting any software, source code, or material that is illegal or could be used to commit an illegal act is strictly prohibited. This encompasses software exploits, exploit source code, hacking tutorials, hacking tools, viruses and Trojans, bomb-making tutorials, and similar materials. All infractions or suspected infractions will be thoroughly investigated and may result in immediate termination of service.
• The hosting of material that infringes on any copyright, trademark, or service mark is strictly prohibited. This includes the storage and transmission of pirated movies, music, software, ringtones, or any other “Warez.” Any authentic complaint received will be investigated and may result in termination of service.
• Hosting defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights is strictly prohibited.
• Any attempts to undermine or cause harm to any of our servers is strictly prohibited. We hold no responsibility for the use of our clients’ accounts. Any account that abuses resources and takes no action to desist from such activity may be immediately deactivated without refund. Sites deemed to be using excessive CPU cycles or other resources that strain other sites may also be offered new terms (e.g., an upgrade). While we strive for 99.95% uptime, we cannot fully guarantee this due to updates and maintenance.
• Disrespectful behavior towards any member of the 1Only Host staff may result in removal from our services without refund.
• Unsolicited commercial email or unsolicited bulk email (SPAM) is expressly prohibited. Violation of this policy will result in severe penalties. Upon notification of an alleged violation, we will conduct a thorough investigation, during which we may restrict the customer’s network access to prevent further violations. If a customer is found to have violated our policy, we may, at our sole discretion, restrict, suspend, or terminate the offending hosting account. Furthermore, we reserve the right to pursue civil remedies for costs associated with investigating substantiated policy violations. We will notify law enforcement officials if a violation is believed to be a criminal offense. Anyone using our service to host websites or services that support spammers or cause our IP space to be listed in Spam Databases will have their account(s) immediately suspended, and a $250.00 administrative fee will be charged to their account. Accounts will not be unsuspended until all offending material is removed. First violations of this policy will result in a warning, and accounts will be reviewed for possible immediate termination. A second violation may result in immediate account termination, with administrative fees of $500. Severe violations may result in immediate and permanent removal of the account(s) from our network without notice to the customer.
• We maintain a zero-tolerance policy towards the use of our service for posting messages or commercial advertisements that violate the rules, regulations, or charter of any newsgroups or mailing lists. Commercial messages that are appropriate under the rules of a newsgroup or mailing list, or that are solicited by recipients, are permitted.
• Hosting publicly-accessible “open relay” SMTP or anonymous remailer services for any purpose is prohibited.
Bandwidth
If the customers account exceeds the bandwidth limit, we would inform the customer. If the customer does not wish to purchase extra bandwidth or upgrade his account and continues to exceed their limit, the account shall be suspended until the customer takes measures to ensure that the limit wouldn’t exceed again or when the account is upgraded, which ever is earlier.
In this context, “unlimited bandwidth” actually refers to a capped amount of 100GB of bandwidth since the network incurs costs. We acknowledge that claiming bandwidth as “unlimited” is purely for advertising purposes and should not be interpreted as genuinely unlimited. Users are encouraged to utilize bandwidth responsibly, understanding that it is finite. Additionally, using bandwidth through RSS feeds and similar sources is strictly prohibited.
Account Verification
If the customer fails to complete the account verification process then no refund would be provided to such customers under any circumstances.
accounts, which do not accept the verifications, will be terminated after 30 days of non-activity.
VPS Rule
We generally recommend a control panel to manage and operate the VPS. All customers who have a plain VPS would have to configure the DNS, user accounts, mail accounts and other such activities pertaining to the configuration of such VPS’ themselves. The support team will not be responsible for this. With windows VPS, we provide evaluation version which can be re-activated after every 6 months.
Commercial Advertising- Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE)
Spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund.
1Only Host would be the sole arbiter as to what constitutes a violation of this provision.
In order to ensure that our shared servers, cloud & vps nodes as well as dedicated server hardware node give us optimum performance we have set limits on the number of outgoing mails which can be sent per hour. Accordingly, shared & reseller customers would be allowed to send 300 outgoing mails per hour, our VPS customers would be able to send 1000 outgoing mails every hour and the Cloud hosting customers may send 1500 outbound mails per hour. Customers having dedicated servers may send one email every second i.e. 3600 mails per hour.
We do not guarantee Inbox email delivery with any of our hosting plans.
Backup Policy
Your use of the Services is at your sole risk. You agree to back-up all of your User Content so that you can access and use it when needed. 1Only Host does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.
You as a 1Only Host User agree that in no case, 1Only Host can be held responsible for the loss of data in any circumstances.
We do not Provide Terminal Access for Any Accounts let it be Shared, Reseller hosted on our servers.
We do not provide hosting of more than 5 sub Domains and 3 Addon Domains on a Single Account owned by a Reseller.
in the context of auto backup, your data will be backed up with 5 daily backups, 1 weekly, 1 Monthly Backup.
Clients using cPanel Backup Manager tool for backups should download the backup from the server and delete it. On every Sunday, all the backup files are removed from the server without any notification. You are not allowed to use the hosting space to store backups.
Uptime Guarantee
Any service interruptions or downtime due to scheduled maintenance by 1Only Host or our network providers will not count towards the uptime guarantee. 1Only Host is not liable in any way for failures of third-party services.
1Only Host will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike, or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption, or delay in telecommunications or third-party services (including DNS propagation), failure of third-party software or hardware, or inability to obtain raw materials, supplies, or power used in or equipment needed for the provision of the Services.
Security
You are responsible for any misuse of your account therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.
Your password provides access to your account. It is your responsibility to keep your password secure.
Sharing your password and account access with unauthorized users is not recommended. You should take care and prevent others from using your account since you will be responsible for the consequences.
Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of service.
You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
You may not attempt to interfere with service to any user, host or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host. Users who violate systems or network security may incur criminal or civil liability. 1Only Host will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
Billing Policy
If paying via credit card, debit card, net banking, PayPal, Phonepay, UPI, QR the account will be setup immediatelyonce the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day.
The 7 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Refund is not applicable on Domain registration/transfer/renewal, cPanel, Plesk, Control Panel, LiteSpeed, Softaculous, Cloud, VPS, Dedicated Server, Paid Support, SSL Certificates, Sitelock, SpamExperts, WHMCS, Windows OS, SQL, G Suite, Office 365 and any other paid licenses.
The modifications done in pricing pattern or policy by the software license company will take effect immediately on 1Only Host clients.
The money back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting and Email hosting.
No refund will be made if your Service(s) are suspended or terminated for cause.
There is limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for refund in such cases.
The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 7 days period or beyond coverage of our refund policy as noted here.
the Free Domain registration will be applied on the all plans of shared hosting and, only .site domain will be given as a free domain. Domain name will be free for the first year and renewal charges will be applicable from the second year.
You must add the domain name into your cart with the hosting plan. You cannot claim the free domain later.
If the web hosting service includes free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with 1Only Host if you fail to pay the difference amount.
Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider. Without transfer fees the domain will not be released.
The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable.
Refund will be added as credit to the hosting account.
The refund request placed after 7 days will not be processed and you will not be eligible for any refund.
The cancellation request should be sent through client area.
After sending the cancellation request, it would take 4 – 5 working days to complete the refund process.
Indemnification
Customer agrees that they will protect, indemnify, save, and hold 1Only Host harmless from any and all stipulations, liabilities, losses, expenses, and claims, including reasonable attorney’s fees, assessed against 1Only Host, its agents, customers, officers, employees, and administration that may arise or result from any service provided or performed, or agreed to be performed, or any product sold by its customers, agents, employees, or assigns.
• Any injury to person or property caused by any products sold or distributed in association with 1Only Host’s Services;
• The loss of any electronic files furnished by the customer (or customer’s customer);
• Copyright violation and any defective products sold to a customer from 1Only Host’s Services.
Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion. 1Only Host reserves the right to modify / change the terms of service at all times. All customers would be bound by the newest terms published on the website.