Privacy Policy

1. Introduction

At 1Only Host ("we", "our", "us"), protecting your privacy is our primary concern. This Privacy Policy details how we handle the personal information collected from users ("you", "your") of our web hosting, domain registration, VPS, dedicated servers, backup solutions, and related services. We are committed to maintaining compliance with the General Data Protection Regulation (GDPR), CCPA, and global data privacy standards.

---

2. Information Collected

We collect various types of data to provide, secure, and improve our services, including:

• **Personal Identification**: Full name, email address, physical address, phone number, and company name.
• **Technical Connection Logs**: IP addresses, browser types, device configurations, network routing data, and access timestamps.
• **Domain Details**: Registry contact profiles (registrant name, organization, administrative and technical email).

---

3. How Information is Used

We process collected information to fulfill our agreements and operate secure servers, specifically for:

• Provisioning hosting packages, server configurations, and email accounts.
• Processing monthly, annual, biennial, or triennial renewals.
• Detecting, preventing, and mitigating security threats, spam, malware, or server intrusions.
• Communicating system status alerts, support ticket updates, and marketing notices (with consent).

---

4. Cookies and Analytics

We utilize persistent and session cookies to recognize authenticated user dashboard sessions, remember currency choices (INR vs USD) and billing cycle settings, and compile anonymous website usage statistics via analytics tools. You may disable cookies in your browser settings, though doing so may prevent certain client area sections from functioning.

---

5. Payment Information Handling

1Only Host complies strictly with PCI-DSS standards. We do not store raw credit card details on our local servers. All payments are processed directly through certified third-party payment gateways (Stripe, Razorpay, and PayPal) utilizing secure tokenized communication protocols.

---

6. Domain and WHOIS Information

By registering a domain, registry regulations require us to share registration data with ICANN-accredited registries. To protect your details from public scrapers, we offer a **WHOIS Privacy Protection** add-on that shields your private email and phone number from public registries.

---

7. Data Protection and Security

We implement advanced technical safeguards to protect your records: all database connections utilize TLS/SSL encryption, virtual containers are isolated, and server clusters are protected by hardware firewalls and Imunify360 security modules to scan and intercept threats.

---

8. Sharing with Service Providers

We only share data with trusted third parties to run our infrastructure (e.g., ICANN domain registries, spam prevention services, customer support portals, and backup service providers). We ensure these partners sign confidentiality and data protection agreements.

---

9. User Rights

Under GDPR and CCPA, you have the right to access your personal data, request corrections, request erasure ("right to be forgotten"), restrict processing, and port your customer data records. You can manage these rights directly within your account settings or by contacting our support team.

---

10. Data Retention

We retain your personal details for as long as your hosting or domain accounts remain active. Following cancellation of services, connection logs are deleted after 90 days, and billing records are archived as required for tax auditing laws.

---

11. Policy Updates

We may update this Privacy Policy to reflect changing regulations or server operations. Major changes will be highlighted on our homepage, and the date of the latest revision will always be noted at the top of the page.

---

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer (DPO) at support@1onlyhost.com.